Refunds & returns

You have 28 days from the day the goods are delivered to tell us you want to return them. Let us know by emailing info@coppermountfitness.co.uk or calling 07506 646407 with your order reference and the item you want to return. We will confirm the return address and any collection arrangement in writing.

To be accepted, equipment must come back in a resaleable condition — unused, clean, complete, and in its original packaging with fixings, manuals and accessories. An assembled machine that has been used is normally not returnable unless it is faulty.

Some goods are made, finished or specified to your order — for example a machine in a bespoke frame colour or a build to a non-standard specification. These cannot be returned for a change of mind. We will always tell you in the quotation if an item falls into this category.

Hygiene items such as mats and recovery tools must be returned unopened and sealed. Consumable parts and installed items cannot be returned once used.

For a change of mind, the cost of returning heavy equipment is yours: either we quote a collection charge or you arrange carriage with a carrier able to handle the weight. Original delivery charges are refunded only where the whole order is returned.

Where goods are faulty, damaged on arrival or not what you ordered, we arrange and pay for collection and put it right.

Once the goods are back with us and checked, we refund within 14 days to the account or card the original payment came from. We may reduce a refund where value has been lost through handling beyond what would be reasonable in a showroom, and we will explain the deduction before making it.

If you cancel before the goods are dispatched, we refund in full within 14 days of your cancellation.

If something arrives damaged, or develops a fault, tell us as soon as you notice it — and within 3 working days of delivery for transit damage, with photographs where you can. We will repair, replace or refund in line with your statutory rights and the warranty supplied with the machine. Faults caused by misuse, incorrect installation, or a failure to service the equipment as documented are not covered.

You can cancel an order before dispatch at no charge by contacting us in writing. If a machine has already been built, finished or collected by the carrier to your specification, we will tell you what part of the cost can be recovered.